Last updated: 17 October 2026
ECUTCUFILE supplies online memberships, ORI credit top-ups and digital files. We do not ship physical goods, so there are no parcels or physical products to return.
Contact us
For withdrawal requests, refunds or problems with an order, contact:
ECUTCUFILE s.r.o.
Business registration number (IČO): 30131472
Address: Korunní 2569/108, Vinohrady, 101 00 Praha 10, Czech Republic
Email: info@ecutcufile.com
Please include your order number or enough information to identify your purchase. For technical problems, include the product link or SKU and a description of the issue. Never send your password or payment-card details.
Consumer withdrawal rights
If you purchase as a consumer, you generally have 14 days from conclusion of the contract to withdraw from an online service or digital-content purchase, subject to the exceptions below.
To withdraw, send an unequivocal statement before the withdrawal period expires. You do not need to give a reason. The example notice below is optional.
These statutory consumer rights do not automatically apply to purchases made in the course of a business.
Memberships and ORI credit top-ups
You may expressly request that the service starts during the withdrawal period. This request does not, by itself, remove your right to withdraw from an ongoing membership.
If you withdraw after requesting early performance, a proportionate amount for the service already supplied may be payable only where legally permitted and where the required information was provided before purchase.
We do not treat the entire membership as non-refundable merely because an ORI file has been acquired.
Digital files
For paid digital content supplied without a physical medium, the withdrawal right can be lost once supply begins only where the applicable legal conditions have been met. These include your prior express consent to early supply, acknowledgement of the resulting loss of the withdrawal right, and the required contract confirmation.
Creating an account or accepting general terms alone does not constitute this consent. If the required conditions have not been met, we do not rely on this exception to refuse withdrawal.
Problems with your purchase
Contact us if:
- Your purchased membership or credits have not been added to your account.
- A download fails or the supplied file cannot be accessed.
- You receive the wrong file.
- A file appears defective or materially different from its description.
- You believe an order has been charged incorrectly.
We will investigate and provide the remedy required by applicable law. Depending on the circumstances, this may include supplying or correcting the content, a price reduction, or termination and a refund.
Loss of a withdrawal right does not remove your statutory rights concerning defective or missing content. Discounted purchases are not automatically excluded from those rights.
Refund processing
Where a refund is due following a valid consumer withdrawal, we will reimburse you within 14 days of receiving your withdrawal notice.
We use the original payment method unless you expressly agree to another method without additional fees. Other refunds are handled within the applicable legal deadlines.
If you cannot see a refund we have confirmed, contact us so we can check its status with the payment provider.
Example withdrawal notice
To: info@ecutcufile.com
Postal address: ECUTCUFILE s.r.o., Korunní 2569/108, Vinohrady, 101 00 Praha 10, Czech Republic
I hereby give notice that I withdraw from my contract for the following membership, service or digital content:
- Product or membership:
- Order number:
- Order date:
- Customer name:
- Customer address:
- Account email:
- Date:
Signature is required only if this notice is submitted on paper. Using this form is optional.
Further information
Read this policy together with our Terms and Conditions. Nothing on this page limits mandatory consumer rights.