Last updated: 17 October 2026
Who we are
ECUTCUFILE, available at https://ecutcufile.com, is operated by:
ECUTCUFILE s.r.o.
Business registration number (IČO): 30131472
Registered office: Korunní 2569/108, Vinohrady, 101 00 Praha 10, Czech Republic
Email: info@ecutcufile.com
ECUTCUFILE s.r.o. is the controller of the personal data processed in connection with operating this website and providing its services.
Information we process
Depending on how you use our website, we process:
- Account information, including your email address and account identifiers.
- Contact and billing details supplied when placing an order.
- Order details, payment status and transaction references.
- Membership status, expiry dates, ORI credit balances and file acquisition records.
- Messages and information you provide when contacting support.
- Technical information needed to operate and protect the website, such as IP addresses and records of requests or account activity.
We receive information directly from you, from your use of the website and from payment providers confirming the status of your transactions.
Why we process your information
Accounts and purchases: We process information to create and manage your account, fulfil orders, activate membership, manage credits and provide access to purchased files. The legal basis is performance of our contract with you or taking steps at your request before entering into a contract.
Payments and refunds: We process billing information, transaction references and payment status to administer payments and refunds. The legal basis is contract performance and, where applicable, compliance with legal obligations.
Accounting and record keeping: We retain relevant transaction records to meet applicable accounting and tax requirements. The legal basis is compliance with legal obligations.
Support and complaints: We use your correspondence to answer enquiries and resolve problems. Depending on the request, processing is based on contract performance, legal obligations or our legitimate interest in responding to enquiries and handling claims.
Security: We process relevant technical information to protect accounts, prevent misuse and investigate technical problems. The legal basis is our legitimate interest in maintaining a secure and reliable service.
Fields marked as required are necessary to process your order or provide the requested service. Without this information, we may be unable to fulfil your request.
Hosting and payment providers
Our website is hosted using VEDOS services. The hosting provider processes website data as necessary to provide its infrastructure and associated technical services.
Payments are processed through PayPal and Stripe, depending on the method selected at checkout. Relevant order, billing and transaction information is exchanged with the selected provider to process payments, confirm their status and handle refunds.
Payment providers also process information for their own purposes, including fraud prevention and compliance with financial regulations, as explained in their privacy notices:
Information may also be disclosed to public authorities where required by law or to professional advisers where necessary for accounting or handling legal claims.
International processing
PayPal and Stripe operate internationally. Their services may involve processing personal data outside the European Economic Area, including in the United States.
Where applicable, these providers describe the transfer mechanisms and safeguards they use, such as adequacy decisions or standard contractual clauses, in their privacy notices. You can contact us for further information about transfers connected with our services.
Cookies and tracking
The website uses cookies and similar technologies to support functions such as signing in, maintaining a shopping cart and completing checkout. Payment providers may also use technologies for payment security and fraud prevention.
We do not currently use Google Analytics, Meta Pixel or other visitor analytics or advertising tracking tools on our website.
You can manage or delete cookies through your browser settings. Blocking cookies needed for the service may prevent account, shopping cart or payment functions from working correctly.
Service emails
We use your email address to send messages related to your account and purchases, including password setup or recovery messages, order confirmations and relevant service notifications.
These messages are part of providing the requested service.
How long we retain information
Retention depends on the purpose of the information:
- Account information is retained while needed to maintain your account and provide access to your purchases.
- Membership, credit and acquisition records are retained while needed to administer your entitlements and resolve related enquiries or disputes.
- Orders and accounting records are retained for the periods required by applicable accounting and tax rules.
- Support correspondence is retained until the enquiry is resolved and for any further period necessary to handle related complaints or legal claims.
- Security records are retained for the period needed to investigate incidents and protect the service.
Records subject to an active dispute or legal retention requirement may need to be kept longer. Deleting an account does not automatically delete information we must retain for those purposes.
Your rights
Subject to the applicable conditions, you may:
- Request access to your personal data.
- Ask us to correct inaccurate or incomplete information.
- Request deletion or restriction of processing.
- Object to processing based on legitimate interests.
- Request portability of information where that right applies.
- Withdraw consent where processing is based on consent, without affecting earlier lawful processing.
To make a request, email info@ecutcufile.com. We may ask for proportionate information to verify your identity before disclosing or changing account data.
You may lodge a complaint with the Czech Office for Personal Data Protection, Úřad pro ochranu osobních údajů, at uoou.gov.cz, or with another competent data protection authority.
Changes to this policy
We will update this policy when our services or data processing practices change. The current version and its update date will be available on this page.